Gerald T. Bowes
273 Klamath Road, Milpitas, Ca. 95035
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Creating operational excellence by optimizing information management processes,
communication, and team morale.
EDUCATION AND CERTIFICATIONS
- MBA, University of Santa Clara, Santa Clara, Ca.
- BS (Electrical Engineering), (Dean's List), Cornell University,
Ithaca, N. Y.
- Certified Information Systems Security Professional (CISSP)
- Cisco Certified Network Associate (CCNA)
- (Preparing for LinuxFoundation Certified Kubernetes Administrator (CKA), eta 1 Nov 2020]
Myers-Briggs ENTJ (a.k.a. "Field Marshall") with extensive training in
interpersonal communication. Natural public speaker.
Happiest with well defined mission and driven to clarify and
minimize ambiguity in tasks and projects.
Strategic and systems oriented yet
very detailed and closure focused. Strong on process, knowledge engineering,
and operational accountability and constant improvement.
Support, Linux System Administration,
Knowledge Engineering, Testing, Training,
IS Tools, Cloud Infrastructure (AWS, GCE),
Project Management, Test/Sysadmin Automation, Web Enabled Database
Application Design and Implementation (LAMP),
DevOps, Puppet, Saltstack, AWS
Bash, Perl DBI, DBD, PHP, Postgres/Oracle/Sybase/MySQL SQL, Python, Nagios, Zabbix, Amazon AWS, SaltStack, Git, Subversion,
Competent Toastmaster. Presentation, proposal, technical
training, and white paper authoring experience.
Provided SRE role for reorganized iCloud Operations
- On project team for enhanced monitoring in iCloud Operations QA environment
- On-Call SRE for iCloud Operations alert response team
Provided DevOps/SRE role for AWS deployment environment, Security, and IT Project Management.
- Created several separate full integration and QA environments in AWS.
- Managed security audit for corporate IT and deployed AWS environments.
- Deployed corporate IT Okta SSO system, Confluence, Samanage, and needed IT/Security enhancements.
SRE/DevOps for iCloud Mail Monitoring
Provided DevOps and SRE role for iCloud Mail Monitoring team, evolving and managing
monitoring infrastructure for 18,000 host Oracle Linux and Solaris iCloud Mail infrastructure
in 5 datacenters.
- Deployed saltstack and integration with Verdad CMDB (Configuration Management DataBase).
- Overhauled/redeployed bare metal nagios server fleet to unified docker image managed by Saltstack.
- Retrofitted saltstack automated management to fleet of Apache haproxy clusters.
Technology Consulting Group System Administrator
Provided technology consulting, systems engineering, and systems administration
for the various academic, administrative, and support groups for Stanford University.
Work in broad range of services including architecting and implementing new systems deployment,
auditing and enhancing security compliance, and migrating applications and platforms to AWS or Stanford IT hosted
Work predominantly with Debian, RedHat, CentOS, and Oracle Linux
systems with high focus on security in puppet managed Linux/kerberos/AFS environment. On call
for DataDog and PagerDuty monitoring and response.
1/14 - 5/15: AnchorFree, Mountain View, CA (Personal VPN)
Systems Reliability Engineer
As first non-development operations engineer, created the
reliability engineering roadmap.
Architected and implemented infrastructure and processes for scalable deployment and reliable operations of world wide Virtual Private Network service.
- Created near-real time server traffic health/status dashboard for 350 CentOS hosts in 7 data centers
- Rolled out incident response process
and authored LAMP incident tracking and root cause analysis management system.
- Setup and deployed saltstack configuration management for worldwide infrastructure
- Architected and deployed saltstack integrated configuration data distribution system
- Integrated Jira/Stash (Github) with Buildbot and SaltStack for change management
- Completed Zabbix certified administrator training.
9/12 - 12/13: mSpot (Samsung), Palo Alto, CA (MusicHub application for Samsung Android)
- Managed operations for 3 worldwide Amazon AWS regions for worldwide MusicHub application.
- Managed func based tools to manage production environment.
- Managed local data center cobbler and kickstart systems.
- Administered Opsview monitoring system.
7/10 - 5/12: Yahoo, Sunnyvale, CA (Online search and media portal)
Contract Service Engineer
- Part of 3 year Rewire project to consolidate 37 world wide colocation data centers into 10 Yahoo owned data centers
- Served in Cloud Computing to build, configure, and test new multi-PetaByte storage farms
and migrate all data and services into new data centers. Brought online 4 PB of storage.
Migrated/decommissioned 3 data centers.
- Provided on-call troubleshooting and escallation response for storage issues around Yahoo
MOBstor global-distributed file system product.
- Automated farm build process improving build time from 4 months to several weeks.
- Received Yahoo Hackovation award (and iPad) for integrating cloud capacity request/forecasting
system with performance and usage reporting system into unified capacity management/dashboard web application.
LAMP Application Developer
- Created PHP/Mysql application to manage Rewire retirement/relocation of over 110,000 computers world wide.
Integrated global operational asset database with needed project management meta data for effective
scheduling, managing, and reporting for 8 person project management team.
3/10 - Pres: Mankind Project (Non-profit men's training organization)
Web Application Development Coordinator
- IT development coordinator for computer infrastructure for national non-profit Men's training organization.
- Created and deployed central helpdesk and deployed several MediaWiki communication websites.
- Created user LAMP community portal built on legacy mysql and php based systems used to manage support circles community functions and communication.
11/07 - 3/10: Taos, Santa Clara, CA (Computer systems management and consulting)
Senior Computer Systems Consultant
- Danger, Palo Alto, CA
- Provided sysadmin support for Fedora/FreeBSD/Solaris/CentOS Linux environment.
- Lead for migrating and decommissioning Phoenix data center.
- Jasper Wireless, Sunnyvale, CA
- Provided sysadmin support for Linux environment.
Managed Xen hosts, mrtg, nagios, splunk tools working closely
with Oracle DBA and network engineers to manage wireless DNS and
billing services for global device communication services.
- Apple SOC/VLSI Engineering, ECS Group, Cupertino, CA
- Provided sysadmin support, architecture change management, and
tier 3 helpdesk escalation for VLSI/SOC engineering support.
Managed 140TB of NetApp online disk storage.
Rearchitected storage to quota controlled environment for
Developed enterprise disk allocation and
monitoring/forecasting/analysis report tools.
Groomed engineering LDAP host schema and contents as well as host status
monitoring and sysadmin response and workflow/commnication tools.
- Redback Networks, San Jose, CA
- Assisted migration of infrastructure to Ericson
parent company standards
- General maintenance for Gentoo Linux netbooted environment
- Enhanced monitoring of NetApp filer status with web graphics display
- Upgraded and managed Nagios monitoring system for 5,000 Linux server compute farm.
- Administered LSF CAD tool licenses.
5/07 - 11/07: Netcerto, Palo Alto, CA (Computer systems management and consulting)
Senior Computer Systems Consultant
Computer consultant for small to medium sized businesses, predominantly
in the fabless semiconductor industry.
- Setup startup companies with Windows domain controllers, NIS, DNS,
backups, NFS, email, Pix firewall, vpn/remote access, and
- Ongoing evaluation, installation, and configuration for LAMP based
open source business
and infrastructure applications such as RT request tracker, SugarCRM,
2/05 - 5/07: Vormetric, Santa Clara CA (Data encryption appliance vendor)
Senior Support Engineer
- Provide 7/24 phone and online customer support. Support consistently
received very high ratings in ongoing customer surveys.
- Designed and implemented perl/LAMP internal support issue management system.
System used frequently by executive management for reporting and issue escalation.
- Conducted formal customer product usage training.
6/01 - 11/04: Mindsource/Siemens onsite at Microsoft XBOX Division, Mountain View, CA (Computer systems management services)
Unix Enterprise Support
- Working with 4 person team, managed Unix infrastructure for MSNTV,
Xbox asic development,
network operations and WebTV development teams. Managed 12 core
infrastructure servers, 60 compute servers, 200 workstations, and 2.5TB of online disk
storage. Managed sendmail,
Veritas NetBackup, DNS, NFS, FlexLM, intranet Apache webservers, and
internet FTP server.
- Designed and implemented helpdesk, asset management, and online
knowledgebase applications based on Remedy ARS system with custom web front ends.
- Performed major infrastructure upgrades including backup systems,
Jumpstart and Kickstart implementatoin, data storage consolidation,
user account automation, and security auditing and reporting.
- Organized and planned data center move.
1/01 - 5/01: Cisco Systems
(Internet network equipment manufacturer)
Web Applications Developer
- Developed labs test equipment inventory, reservation,
configuration, and interconnect database
application for Remote Access Business Unit (RABU). System
enabling multiple engineering groups to
make most efficient use of equipment and provided availability
forecasting for engineering
management. Developed on Linux platform using Perl,
DBI/DBD on Postgres database, with plan to
port to Oracle production backend.
5/99 - 12/02: PLX Technology
, Sunnyvale, Ca. (PCI interface chips designer)
Sysadmin, Workflow Applications Developer
- Provided Solaris/Network Appliance engineering support for digital
design and simulation environment.
- Provided general sysadmin server and desktop support for
Linux, Solaris, and WinNT environment
including Raptor VPN, DNS, DHCP, Email, Network
Applications file server and network architecture
- Secondary PBX/Voicemail administrator for Lucent G3/Definity Audix.
- Created IT helpdesk, Technical Support Call Tracking System, and
Support Knowledgebase workflow
applications integrating Remedy ARS and perl CGI web interfaces. Created
Perl/DBI email front end to
customer service system, integrating with Sybase based corporate lead
Deployed customer accessible self-service knowledgebase query to external
website to provide 24x7
access and offload CS staff.
8/98 -4/99: Juniper Networks
, Mountain View, Ca. (Network equipment manufacturer)
- Upgraded external website to Stronghold webserver and configured
SSL in preparation for E-
commerce. Configured for secure SW distribution.
- Migrated intranet from FreeBSD to Solaris. Integrated Remedy ARS
and Apache webserver for IS
Helpdesk, Online HR, Employee directory and site maps, FAQ database and
automated external web
account access management.
4/95 - 6/98: Chromatic Research, Sunnyvale, Ca. (Multimedia processors)
Senior Applications Developer, Webmaster
As system administrator, database applications developer, and
webmaster engineered and supported IS
infrastructure through company growth from 100 to over
350 employees, supporting 70 unix workstations
and servers and over 500 Win95 PC's. Managed call queue
of 20-30 calls a week as well as database
application development and maintenance.
- Architected and implement Helpdesk and company wide bug tracking
system, using Remedy ARS and
ArWeb front end.
- Evolved and architected corporate Intranet through 2 major
generations, configuring Netscape
Suitespot and LDAP servers as well as Apache. Integrated LDAP, Samba,
and NIS to support
sophisticated security model.
8/92 - 4/95: SGI, Mountain View, Ca. (Unix workstation manufacturer)
Senior System Administrator
Provided "hands and feet of the helpdesk" system administration support
for the SGI product divisions.
Provided all aspects of system management, setup, and application
configuration and consulting. Managed
two contractor sysadmins to cover users in 12 buildings over the SGI
Mountain View campus. Additionally
provided project development and consulting on several web and database
- Worked with Product Division IS team to setup development and
production environments for internal
website, including source code management and release software.
- Ported the internal sales support web site, Silicon Sales, onto a
production server. Setup configuration
control, statistics monitoring and graphical display, feedback database
with web interface, and random
"marque-like" image display on home page.
- Assumed technical DBA role and support for Scopus ProTeam application
for Global Business
Development Fastline, a worldwide field sales support call tracking
- Special project for manufacturing division overhauled and updated
web front end to quality issue
tracking database critical for passing ISO-9000 audit. Provide metric
reporting and report delivery
8/92 to 6/96: Taos Mountain Software, Mtn View, Ca. (Unix consulting)
Silicon Graphics, 1/95 to 6/95
- Provided system administration for ESD, DSS, VSG, etc in SGI
Buildings 1,2,3,5,8. Supported Irix,
Frame, SoftWindows, Sybase, WingZ, Upgrades and hardware system
- Provided system administration for consultant group designing next
generation Oracle based financial
system. Supported Frame, SoftWindows, Oracle, WingZ, and network file
Software Testing and Customer Support Engineer
Quorum Software, Menlo Park 9/93 - 2/94 (Emulation software vendor)
- Provided software application testing of Equal Application Adapter,
a MacIntosh emulator enabling
Microsoft Word and Excel o operate on HP, Sun, and SGI workstations.
- Tested Unix utilities of application and supporting
utilities. Focused on distributed network license
- Provided customer support for installation, licensing, and Unix
and MacIntosh media, network, and file
- Using Remedy ARS, co-authored customer support call management
system. Integrated Macintosh
FileMaker Pro sales and shipping database into the support system to
provide customer activity
feedback to sales and engineering. Prototyped integrated bug tracking
system but lack of corporate
funding prevented bug system implementation.
Unix Customer Support Engineer
Silicon Graphics, North American Field Operations HRC: 3/93 - 9/93,
2/94 - 11/94
- Provided frontline customer technical support to SGI's Hot Response
Center (HRC). Provided solutions
regarding product installation, trouble shooting, and repair of all
models of SGI equipment. Answered
questions in areas of Unix system administration, network configuration
and administration, hardware
troubleshooting, graphics issues, c and c++ development, WorkShop and
CaseVision case tools,
communications, and integration with third party peripherals and network
- Served as training, orientation, and operations supervisor for 12
person contractor team for installed
base migration from Irix version 4.X to 5.X. Provided backup for technical
and policy issue escalation.
Served as primary liason and logistics coordinator between SGI NAFO and
contracting agency, Taos.
- Worked with SGI Telecommunication, IS, and HRC center personnel in
conjunction with Remedy
consulting to prototype alternate real time support tool than current
Clarify system. Integrated
- Prospect Applications Bridge product for autodial and screen pop
synchronization with Aspect call
Data Base Consultant, Developer
Silicon Graphics, Business Development: 2/93 - 3/93
Worked with Fastline organization to define, design, productize and
deploy a sales call tracking and
management system based on the SGI Tracker product development
system. Implemented basic system
and added capability for automatic email call submission and customized
reports using Tracker dml
language and UNIX utilities and perl.
Taos In House Infrastructure: 8/92 - 2/93
- Provided analysis and database design for in house management of
clients and applicants for contract
consulting opportunities. Designed and implemented interim data management
utilities on centralized
DOS/Windows lan network.
- Designed second generation of FoxPro based applicant
management database and worked with
outside consultant in implementation and refinement. Evaluated ACT
and Telemagic products for use
by Taos. Assisted in recruiting duties to shake out
and refine requirements of system.
7/91 to 8/92: Unix Central, Sunnyvale Ca. (Unix SW catalog reseller)
Product Line Manger
Responsible for a third of the roughly 100 products in the Unix Central
catalog. Surveyed industry for good
success opportunities, completed technical and marketing evaluation of
candidates, managed vendor
negotiations, generated product positioning and catalog advertising copy,
and completed gathering of all
details needed for successful telemarketing/telesales
efforts. Additionally completed initial and new product
refresher training for group of 15 telemarketing/telesales reps.
MIS, Sales Application Engineer
Set up network of Sun4/280 server with NeWSprint, Cabletron 10BaseT
repeater hub and ethernet terminal
server (Oem Xyplex 1800), pc's using pcnfs, and HPIIIsi printer to enable
company to begin operations on
sales lead management X-terminal setup. Served as initial Sun Unix system
administrator, Informix database
administrator, and MIS manager for system consultants. As sales
applications engineer performed following:
- Wrote on-line product information access tools to provide efficient
access to comprehensive product
information by telemarketing salesforce.
- Generated several Informix ISQL applications and ACE reports to
facilitate better reporting of customer
tracking and shipping operations.
- Provide installation and configuration technical support for
customers during evaluation and loading of
sales applications. Refer prospects to third party sources for system
integration issues not provided as
part of catalog offering.
- Provide front line sales support for internal telemarketing/telesales
4/91 - 7/91: WYSE Advanced Systems (386/486 MPX unix systems)
Software QA Engineer
On Contract to Software QA department for testing of latest version of
Wyse Unix V.3.2.1A including port of
the Veritas volume manager product. Also starting pre-alpha testing of
Wyse version of Unix V.4.
7/90 - 1/91: Informix Software, Menlo Park, Ca. (Unix RDBMS products)
Secure DBMS Product Marketing Manager
Provided product definition and marketing plans and technical
certification proposal for OnLine/Secure, a
high performance multimedia OLTP DBMS designed to meet B1 level security
assurance defined by the
National Computer Security Center (NCSC) of the U.S. National Security
10/90 - 5/94: Golden Gate University, Los Altos, Ca. Branch Campus
Associate Professor/Instructor: Small Computers in Business
Teach computer business applications overview course for evening Bachelor
degree program. Teach hands
on orientation to applications of Lotus, WordPerfect, and dBase.
6/89 - 4/90: Minx Software, San Jose, Ca. (Unix MRP software)
Computer Systems Sales Engineer
Provided VAR relationships, hardware marketing strategies, Minx sales
tools, and all sales systems to
migrate Minx from a software to a turnkey solution vendor.
- Established and managed 5 VAR relationships with leading Unix HW
vendors. Generated and
supported sales of computer and peripheral hardware during Minx growth
from $750K to $2.4M in
- Set up and managed automated hardware configuration, comparison,
and quotation system for use by
Minx sales and order processing. System greatly expedited hardware sales.
8/87 - 4/89: Mad Intelligent Systems, San Jose, Ca. (Lisp/Unix based
distributed RDBMS and EIS
Program Manager, Database Integration Products
- Provided product marketing and sales support input to systems
marketing team to evaluate MAD product
line and overhaul company marketing strategy.
- Integrated 386 based workstation, Unix/X operating system, Lisp
based RDBMS, and client server
agents to Informix and Oracle RDBMS's into coherent "Smart Data System
(SDS)" product strategy.
- Developed SDS demo application to evaluate qualified sales leads
from multiple end user and var
databases residing on independent Informix, Oracle, and TransBase RDBMS's
on multiple 386, Sun,
and MicroVAX computer hosts.
Customer Support Engineer
- Provided sales and customer support for 386/Unix/X/Lisp EIS
workstation, including Lisp/X/C graphical
user interface (GUI) tools and EIS tool demos. Provided internal unix
system administration support as
well as field sales hardware and software support. Generated white papers
and trade show collateral.
Promoted to DBMS Program Manager.
- Generated product marketing plan for RelationalLisp, a lisp based
- Provided all systems logistics and support for 6 major trade shows,
including: AAAI (Seattle, St. Paul),
Uniforum (NYC), and CeBIT (Hanover, W. Germany) with no show down
time. Manned booth and
provided product technical and sales information.
- Generated and conducted training and product orientation for sales
force, SE's, customers, and internal
personnel for proprietary database integration products.
- Designed user oriented Unix/X presentation environment for 386 Unix
workstation. Design incorporated
in subsequent product release.
- Designed and implemented customer support electronic bulletin board.
1/84 - 1/89: CINCPACFLT Navy Reserve Unit, San Jose, CA.
Enhanced classfied fortran fleet wide wargame simulation for Navy
Postgraduate School in Monterrey, CA.
5/78 - 9/83: Nuclear Submarine Officer, US Navy
- Served aboard fast attack submarine USS Permit (SSN-594) in roles
of Damage Control Assistant (DCA), Communicator, and Electrical Division Officer. Qualified in Submarines,
Officer of the Deck, and Engineer. Managed seawater and nuclear
systems quality assurance. Participated on two 6-month deployments and
shipyard nuclear refueling overhaul.
- LSF258 Linux Foundation Kubernetes Fundamentals (CKA Prep Course) in progress
- LSF158 Linux Foundation Introduction to Kubernetes, 2020
- (ISC)2 Certified Information Systems Security Professional (CISSP) Preparation 2018
- Puppet Practitioner, Puppet Labs, 2016
- Python, Mission College, 2015
- Zabbix Certified Administrator, 2014
- Project Leadership and Communication, UC Berkeley Extension, 2004
- CCNA, Cisco Academy, Mission College 2004
- Veritas Netbackup 4.5 for Solaris, Mountain View, Ca. 2003
- Sybase Fasttrack ASE 11.9.2 DBA Training, Milpitas, Ca. 1999
- Oracle DBA Training, San Jose, Ca. 1998
- Microsoft Small Business Back Office Server Setup, San Jose, Ca. 1998
- Documentum Product Training, Pleasanton, Ca. 1997
- Lifetime Leadership, Applied Performance, San Jose, Ca. 1996